Frequently Asked Questions

Icon’s convenience fee is $1.99-$3.00 per parking session (taxes included). To see current pricing, please visit iconparking.com or download the IconGo app.

If you choose to delete your iconGO Mobile App Account and want to forego your personal access to instant navigation directions, simple book & pay daily reservations, monthly account management, special offers, and all Icon Parking benefits, you may simply select the Delete Account option in the iconGo Menu. By deleting your iconGo Mobile App account your account will be deleted, and any personal historical data relating to the iconGo App that are required to be maintained such as financial/transactional information will be retained by Icon Parking Holdings, LLC.

You may simply reactive your iconGO App by re-downloading the App and signing in using for current account sign-in credentials.

Yes – please select the Delete Account option in the IconGo Menu. Deleting your account will delete your IconGo App account, and any personal data relating to the IconGo App. Information that is required to be maintained such as financial information will be retained by Icon.

To know more details on Instagram Contest Rules click here.

Yes, you will be charged the online rates if you arrive after the Early Bird cut-off.

At this time, we do not offer an option to purchase gift cards for parking.

If the debit or prepaid card has a credit card insignia of a credit card we accept, then we can accept that card as payment. Otherwise, we do not.

Yes! Once you register for an account on either our website or IconGO the same login credentials can be used across both platforms. In addition, all reservations purchased will automatically appear in your account on the IconGO app and vice versa. However, note that monthly parking account support is not currently provided on the app.

Unfortunately, no. You can change the email address on your account to a different one, but currently accounts with different email addresses cannot be merged.

Yes! When you share your personal referral link located on the Icon Go app, and your friends sign up and book their first reservation using your link, a $10 credit will automatically be added to your account for future use!

Your link and unique referral code can be found by clicking on REFER A FRIEND in the IconGO menu. You can share through text, email or social media. There is no limit to the amount of credits you can earn. Start sharing today and watch the credits roll in!

Typically no. You will have to speak to the attendant on duty before the vehicle is parked, so that they can determine if your vehicle can be accommodated in a space that is easily accessible. Please note, this is not always possible nor guaranteed.

For security purposes, our attendants are required to close the gates overnight. To enter the garage, simply ring the bell or call the garage and the attendant on duty will open the gate.

Limited spaces are available at select garages. Please call the facility directly to ensure that they can accommodate your vehicle. Facility phone numbers are provided on the website and IconGO app as you select a facility on the search screen. Please note, prepaid reservations cannot be made for these types of vehicles.

Thank you for your interest in event and group parking. Please email corporateparking@iconparking.com for more information.

Unfortunately, we are not able to track or retrieve daily receipts for drive up transactions as they can only be printed at the time of the transaction. If you need a copy of your online reservation confirmation, you may be able to get a copy if you are a registered user and the reservation was made while logged in. Your reservations will appear separately under “My Reservations” on the website and “My Trips” on the IconGO app in the “Upcoming” section.

The following terms and conditions (the “Program Rules”) apply to the Icon Parking Rewards Program offered by Icon Parking Holdings, LLC (the “Company,” “we” or “us”) described in these Program Rules (the “Rewards Program”). These Program Rules govern membership in the Rewards Program and our relationship with members of the Rewards Program (“Members,” or individually, a “Member” or “you”). Membership in the Rewards Program is subject to these Program Rules. By becoming a Member and participating in the Rewards Program, You (a) expressly agree that You have read, understood and accepted these Program Rules; and (b) consent to the Company’s processing of data that is personal to you, and disclosure of such data to third parties, including, without limitation, third party vendors the Company may use in connection with its operation or administration of the Rewards Program, in accordance with the Company’s Privacy Policy.

1. January 1, 2020 Changes to Rewards Program. Up until December 31, 2019, Rewards Program Members were awarded points based on their transient parking. As of January 1, 2020 the Rewards Program is changing and Members will no longer earn points or be able to utilize points for parking credits. Instead, un-redeemed points held by a Member will be automatically converted to a monetary credit at a conversion rate of $0.01 per-point (so, for example, 1,000 un-redeemed points will convert to a $10.00 credit). These credits may only be applied towards online parking reservations and cannot be refunded, redeemed, or provided in any manner to the Member, whether as cash or otherwise, other than as a credit towards online parking reservations. These credits can also not be combined with any other discount or promotion, including discounts earned under the Rewards Program after January 1, 2020. Credits granted as conversion of unused Rewards Program points must be used by December 31, 2020.

2. Enrollment. To enroll in the Icon Rewards Program you need to create an online account at iconparking.com or using the IconGo mobile app and click to Enroll in Icon Rewards.

3. Tiers and Benefits

1. Tiers, and the particular benefits received under each tier, are based on a Member’s annual parking spend at Participating Garages (defined below), and whether a Member pays monthly rates or is a transient parker. Once you achieve a tier based on transient parking spend, you will maintain that tier for the remainder of the current calendar year and for all of the following calendar year. For purposes of calculating your annual transient spend to determine your tier level, your transient spend level will reset to zero on January 1 every year during the Rewards Program.
2. Different discounts on posted rates, event rates, online reservation rates, and night, day and early bird special rates at Participating Garages will be applied depending on your tier level. As long as you are logged into your online account, the applicable discount for your tier level will be applied automatically to any advance reservation made directly on the Company’s website, https://iconparkingsystems.com or corresponding mobile application, IconGo (collectively, the “Platform”). For parking made without an advance reservation, in order to receive their discount, a Member must have the IconGo app and present their virtual Icon Rewards card to the attendant/cashier at the time of check out and prior to payment.
3. Icon Rewards program discounts are only available on transactions booked directly with the Company and its subsidiaries. No discounts will apply to reservations or payment made through third parties including, but not limited to, SpotHero, ParkWhiz, Groupon. Benefits, including discounts, cannot be applied to or otherwise combined with promotional rates, coupons or other discounts.
4. The tiers you can achieve under the Rewards Program, and their corresponding benefits, are as follows:
   1. Basic – Available to anyone who enrolls in Icon Rewards. Benefits include a 10% discount on advance reservations booked on the Platform and a 10% discount on posted rates for transactions made in Participating Garages without an advance reservation.
   2. Elite – Available to all Members who are monthly customers with a monthly rate of up to $624.00 per month and transient customers who spend at least $3,600.00 in a calendar year. Benefits include (a) a 35% discount on posted rates for transactions made in Participating Garages without an advance reservation; (b) a 10% discount on advance reservations booked on the Platform.
   3. Elite Plus – Available to all Members who are monthly customers with a monthly rate between $625.00 and $849.00 per month and transient customers who spend at least $7,500.00 in a calendar year. Benefits include (a) a 50% discount on posted rates for transactions made in Participating Garages without an advance reservation; (b) a 10% discount on advance reservations booked on the Platform. In addition, individuals who were monthly customers as of December 31, 2019 and participated in the “Preferred Customer Program” will automatically be eligible for Elite Plus Tier status and shall maintain that status so long as they maintain an active monthly parking account.
   4. Diamond Elite – Available to all Members who are monthly customers with a monthly rate of $850.00 or more per month and transient customers who spend at least $10,000.00 in a calendar year. Benefits include (a) a 50% discount on posted rates for transactions made in Participating Garages without an advance reservation; (b) a 10% discount on advance reservations booked on the Platform; and (c) a parking spot on the main floor when available.
5. Monthly customers will be automatically placed in the tier corresponding to their monthly rate as described above. If a monthly Member cancels his or her monthly parking account, that Member’s tier level will automatically be reduced to “Basic,” unless and until the Member’s transient parking spend corresponds to a higher tier level. Monthly parking spend will not contribute towards a transient parking spend.

4. General Terms Regarding Membership

1. You may receive e-mail communications from the Company with important information regarding the Rewards Program and related promotions. You may also receive text or SMS communications through your mobile device if you indicate you would like to receive communications in that manner. Charges may apply through your mobile carrier so please be sure to check with your mobile carrier before enabling text or SMS communications. You may opt-out of receiving marketing e-mails and text or SMS communications at any time by clicking on the “unsubscribe” link on any marketing e-mail or responding “NO” or “UNSUBSCRIBE” to a text or SMS communication.
2. It is the Member’s responsibility to comply with his or her company policy concerning loyalty programs, as well as applicable laws, when participating in the Rewards Program. Certain benefits earned through participating in the Rewards Program may be subject to tax liability. Any such tax liability is the sole responsibility of the Member.
3. THE COMPANY MAY CHANGE THESE PROGRAM RULES AT ANY TIME WITH OR WITHOUT NOTICE TO YOU. THE COMPANY WILL POST ANY SUCH UPDATED PROGRAM RULES TO THE REWARDS PROGRAM PORTION OF THE PLATFORM WITH A DATE AT THE TOP OF THE UPDATED PROGRAM RULES INDICATING WHEN THEY ARE EFFECTIVE. BY CONTINUING TO PARTICIPATE IN THE REWARDS PROGRAM, YOU EXPRESSLY AGREE TO ANY SUCH AMENDED PROGRAM RULES. The Company may, among other things: (a) withdraw, limit, modify or cancel any benefits of the Rewards Program, change partners, Participating Garages, conditions of participation in the Rewards Program, or rules governing the application of any benefits; or (b) add blackout dates, limit spaces available for application of benefits at any Participating Garage or otherwise restrict the continued availability of benefits. Members should not rely upon the continued availability of the Rewards Program, tiers or benefits. Additionally, the Company has the right to terminate the Rewards Program in whole or in part and in any jurisdiction for any reason, including due to applicable laws, by providing written notice to its Members in advance of such termination, which may be by e-mail or through the Platform. In any such event, your right to any discounts or other benefits may end within a reasonable period after such notice is made as described by the Company in such notice. The Company may terminate the Rewards Program earlier in whole or in part in any jurisdiction(s) if required or necessary to do so based on applicable law.
4. To the extent permitted by applicable law, the Company has the sole discretion to interpret and apply the Program Rules, and the Company may, in its sole discretion, resolve all questions or disputes regarding these Program Rules.
5. Each Rewards Program Member is responsible for reading the Program Rules and other communications from Company in order to understand his or her rights, responsibilities, and status in the Rewards Program.
6. The Platform may have additional terms and conditions that may apply when you visit or use certain aspects of it. Those terms and conditions will be available for your review within the Platform. You agree to comply with such terms and conditions in connection with your membership in the Rewards Program and your use of the Platform.
7. If more than one Rewards Program membership account or other identifying number is assigned to a Member, that Member’s annual spend under only one of the membership numbers will only apply towards determination of that Member’s tier level. Duplicate membership accounts will be canceled.
8. The Platform may contain links to other websites or online services that are operated and maintained by third parties and are not under the control of or maintained by us. Such links do not constitute an endorsement by us of those other websites or online services, the content displayed within those websites or online services, or the persons or entities associated with those websites or online services. These Program Rules do not apply to any such third party websites, online services or content. We encourage you to review the terms and conditions of any such third-party websites or online services.
9. The Company reserves the right to reject a Member’s membership in the Rewards Program, revoke, cancel or suspend any Rewards Program membership, membership status, tier or benefits, or take other reasonable action, at the Company’s discretion and at any time, with immediate effect, with or without notice to any Member, and without liability to the Company, if the Company reasonably believes that: (a) Company’s provision of the Rewards Program and/or any associated benefits may violate any applicable law(s); or (b) the Member has (1) violated any of these Program Rules, (2) failed to pay any bills or accounts due to the Company or a Participating Garage, (3) acted in a manner inconsistent with applicable law, regulations or ordinances, or (4) engaged in any misconduct, wrongdoing, or abusive, fraudulent, inappropriate, or hostile conduct in connection with the Rewards Program, any Participating Garage or its parkers, guests or personnel, or the Company or its personnel. You agree that we will not be liable to you or any third party for termination or suspension of your access to the Rewards Program or to your account or any related information, and we will not be required to make the Rewards Program or your account or any related information available to you.
10. Nothing in these Program Rules will limit the Company from exercising any legal rights or remedies that it may have under applicable laws.
11. Membership in the Rewards Program and the provision or awarding of any Rewards Program benefits are void where prohibited by applicable law.

5. Conditions of Enrollment

1. You must be a resident of the United States and hold a valid driver’s license to be a Member.
2. For the purposes of Tier eligibility monthly customer rates apply only to individuals parking motor vehicles. For example, monthly customers parking bicycles, motorcycles, push carts, non-vehicles, or other storage are not eligible.
3. Only individuals are eligible for Rewards Program membership, and each individual may maintain only one Member account. Corporations, groups and/or associated entities cannot enroll as Members of the Rewards Program. Employees of the Company or its subsidiaries are not eligible to participate in the Rewards Program.
4. Rewards Program benefits do not constitute property of the Member, are for the Member’s benefit only, and may not be transferred to anyone except as provided in these Program Rules. Benefits are transferable to a legal spouse or domestic partner in the case of documented death of the Member, but are not transferable to another person for any other reason, including divorce or inheritance. Benefits may not be bartered or sold for cash or other consideration. Any benefits that the Company deems in its sole discretion to have been transferred in violation of these Program Rules may be forfeited.
5. You may be provided with the ability to use usernames, passwords, or other codes (“Access Codes”) to gain access to restricted portions of the Platform. The content contained in such restricted areas is confidential to the Company and is provided to you for your personal use only. The Company reserves the right to prohibit the use of such Access Codes by the Member or on his or her behalf by third parties where the Company determines that such use interferes with the Platform’s operation or results in commercial benefits for other entities to the Company’s detriment.
6. Your Access Codes may not include the name of another person with the intent to impersonate that person or be offensive, vulgar or obscene. Your Access Codes are personal to you. You will be responsible for the confidentiality and use of your Access Codes, and for all activities (including purchases) that are conducted through your account and with the use of your Access Codes. You may not transfer or sell access to your account or use of your Access Codes. The Company will not be liable for any harm or damages related to disclosure of your Access Codes or the use by anyone else of your Access Codes. You may not use another Member’s Access Codes without that Member’s express permission. You shall immediately notify the Company in writing if you discover any unauthorized use of your account, your Access Codes, or any other account-related security breach. We may require you to change your Access Codes if we believe your account is no longer secure or if we receive a complaint that any aspect of your Access Codes violate someone else’s rights. You will have no ownership in your account or your Access Codes. We may refuse registration, cancel an account or deny access to the Platform for any reason.
7. You shall be responsible for advising the Company of any change of address or other contact information such as e-mail address or phone number, and the Company shall not have any responsibility or liability for misdirected or lost e-mail, mail or other communications or any consequences thereof.

6. Participating Garages. As of January 1, 2020, Participating Garages include all garages operating in New York City under the brand names Icon Parking or Quik Park except the following garages: LTG Parking Corp. a/k/a Gemini Parking, LLC, located at 150, 165, 185, and 205 West End Avenue, CL Parking, LLC, located at 4-74 48th Avenue, Long Island City, and QP Hosp, LLC, operating garages at Montefiore Hospital locations.

7. Disclaimer of Warranties. THE COMPANY PROVIDES THE REWARDS PROGRAM, THE PLATFORM, AND ANY RELATED CONTENT TO YOU “AS IS” AND AS AVAILABLE.” TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, AND TO THE EXTENT THAT APPLICABLE LAW PERMITS THE DISCLAIMER OF EXPRESS OR IMPLIED WARRANTIES, WE DISCLAIM ANY AND ALL WARRANTIES WITH RESPECT TO THE REWARDS PROGRAM, THE PLATFORM AND ANY RELATED CONTENT, WHETHER EXPRESS OR IMPLIED, AND INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTIES THAT MAY ARISE FROM A COURSE OF DEALING, PERFORMANCE, OR USAGE OF TRADE. WE DO NOT GUARANTEE THAT THE REWARDS PROGRAM, THE PLATFORM OR ANY RELATED CONTENT WILL ALWAYS BE SAFE, SECURE OR ERROR-FREE OR THAT THEY WILL ALWAYS FUNCTION WITHOUT DISRUPTIONS, DELAYS OR IMPERFECTIONS. WE ARE NOT RESPONSIBLE FOR THE ACTIONS OR INFORMATION OF THIRD PARTIES, AND YOU RELEASE US FROM ANY CLAIMS AND DAMAGES, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH ANY CLAIM YOU HAVE AGAINST ANY SUCH THIRD PARTIES.

8. Limitation of Liability. IN NO EVENT WILL THE COMPANY, OR ITS SUBSIDIARIES, AFFILIATES, VENDORS, PROVIDERS, SUPPLIERS, ADVERTISERS OR SPONSORS, AND EACH OF OUR AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS AND AGENTS, BE RESPONSIBLE OR LIABLE TO YOU OR ANYONE ELSE FOR, AND YOU HEREBY KNOWINGLY AND EXPRESSLY WAIVE ALL RIGHTS TO SEEK, DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY TYPE OR NATURE ARISING OUT OF OR IN CONNECTION WITH THE REWARDS PROGRAM, THE PLATFORM, ANY RELATED CONTENT, OR ANY PRODUCT OR SERVICE PURCHASED THROUGH OR IN CONNECTION WITH THE REWARDS PROGRAM OR THE PLATFORM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF WHETHER THE CLAIM IS BASED UPON ANY CONTRACT, TORT, OR OTHER LEGAL OR EQUITABLE THEORY. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT WE WILL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR (A) ANY FAILURE OF ANOTHER MEMBER TO CONFORM TO THESE PROGRAM RULES, (B) PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR PARTICIPATION IN THE REWARDS PROGRAM, (C) ANY UNAUTHORIZED ACCESS TO OR USE OF THE PLATFORM OR OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (D) ANY BUGS, VIRUSES, WORMS, TROJAN HORSES, DEFECTS, DATE BOMBS, TIME BOMBS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE PLATFORM, OR (E) ANY ERRORS, MISTAKES, INACCURACIES OR OMISSIONS IN ANY CONTENT ON THE PLATFORM OR WITHIN THE REWARDS PROGRAM. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH OR DAMAGES ARISING FROM YOUR PARTICIPATION IN THE REWARDS PROGRAM IS TO STOP PARTICIPATING IN THE REWARDS PROGRAM. THE LIMITATIONS IN THIS SECTION WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THE ALLOCATION OF RISK BETWEEN US IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN US. OUR AGGREGATE LIABILITY ARISING OUT OF THESE PROGRAM RULES OR THE REWARDS PROGRAM WILL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100.00) OR THE AMOUNT YOU HAVE PAID US IN THE PAST SIX (6) MONTHS. IN NO EVENT WILL ATTORNEYS’ FEES BE AWARDED OR RECOVERABLE. OUR LIABILITY WILL BE LIMITED UNDER THIS PARAGRAPH TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND THE PROVISIONS OF THIS PARAGRAPH WILL NOT APPLY TO THE EXTENT APPLICABLE LAW PERMITS THE RECOVERY OF DAMAGES, ATTORNEYS’ FEES OR COSTS OTHERWISE PROHIBITED UNDER THIS PARAGRAPH.

9. Indemnification If anyone brings a claim against us related to your participation in the Rewards Program or your violation of these Program Rules, you agree to indemnify, defend and hold us and our affiliates, vendors, providers, suppliers, advertisers and sponsors, and each of our and their respective officers, directors, employees, contractors and agents, harmless from and against any and all claims, damages, losses and/or expenses of any kind (including reasonable legal fees and costs). We reserve the right to take exclusive control and defense of any such claim, and you will cooperate fully with us in asserting any available defenses.

10. Governing Law, Jurisdiction, Disputes and Class Action Waiver. THE REWARDS PROGRAM IS GOVERNED BY THE LAWS OF THE UNITED STATES AND OF THE STATE OF NEW YORK. EACH MEMBER (AND HIS/HER PARENT(S)/LEGAL GUARDIAN(S) IF MEMBER IS A MINOR IN HIS/HER STATE OF RESIDENCE) AGREES THAT ANY UNSETTLED DISPUTE SHALL BE INDIVIDUALLY RESOLVED, WITHOUT ANY FORM OF CLASS ACTION, EXCLUSIVELY BEFORE A COURT LOCATED IN NEW YORK COUNTY, NEW YORK. EACH MEMBER (AND HIS/HER PARENT(S)/LEGAL GUARDIAN(S) IF MEMBER IS A MINOR IN HIS/HER STATE OF RESIDENCE) EXPRESSLY AND IRREVOCABLY CONSENTS TO PERSONAL JURISDICTION IN THE STATE OR FEDERAL COURTS SITTING IN NEW YORK COUNTY, NEW YORK.

11. Questions. If you have any questions, comments or complaints regarding these Program Rules, please contact us at: (877) 727-5464, or customerservice@iconparking.com, or by filling out and submitting the contact form here.

No. Account credits are promotional credits; promotions and discounts cannot be combined. Account credits cannot be applied to drive up parking transactions.

No, the Icon Rewards discount is only available to active monthly parking customers.

Please email customerservice@iconparking.com with a copy of your parking receipt and your Icon Rewards email address.

Icon Rewards can only be applied to onsite parking transactions. If you scanned your Icon Rewards digital card from our mobile app and did not receive your discount, please email customerservice@iconparking.com with a copy of your parking receipt or reservation and your Icon Rewards email address.

Yes. When paying at a participating Icon or Quik Park garage, simply scan your Icon Rewards digital card first to receive your discount, then scan your Apple or Google Wallet to pay. You can also use these payment methods for online reservations.

Please note, effective 01/02/2020, Android users will need to delete the old version of the Rewards card from their wallet and add the new version.

No. Rewards discounts can only be applied when paying with a debit or credit card.

You can use your Icon Rewards discount at any Icon or Quik Park garage with the exception of the short list of excluded facilities shown below.

• L.T.G Parking Corp. 150, (Gemini Parking 150), 150 West End Ave, NY, NY 10023
• L.T.G Parking Corp. 165, (Gemini Parking 165), 165 West End Ave, NY, NY 10023
• L.T.G Parking Corp. 185, (Gemini Parking 185), 185 West End Ave, NY, NY 10023
• L.T.G Parking Corp. 205, (Gemini Parking 205), 205 West End Ave, NY, NY 10023
• CL Parking LLC, 4-74 48th Ave, LIC, NY 11109
• Robo Park, 155-145 West 47th Street
• All Montefiore Hospital Locations

No. Icon Rewards discounts are exclusively available by scanning your Icon Rewards digital card when you pay directly at a participating Icon and Quik Park garage.

No, Icon Rewards discounts can only be used for daily parking transactions.

Icon Rewards is only available to active Icon Parking monthly customers. If a monthly Member cancels his or her monthly parking account, the Icon Rewards discount card will be deactivated.

No. The two programs are being merged and the digital Rewards discount will be replacing the plastic Preferred Customer/Loyalty cards. Please be sure to download the IconGo app to access your discount, as the plastic Preferred Customer cards will be phased out during 2020.

All monthly parking customers receive up to 50% off daily rates on drive-up transactions at participating locations. Enroll at https://iconparking.com/icon-rewards/ and add your monthly parking account number to your online profile. Your Icon Rewards digital discount card will be available for use within 24 hours. Certain monthly accounts such as Bicycles, Motorcycles, Pushcarts, Non-Vehicles, Storage, Charge Accounts and multi-tenant accounts may be excluded.

As of 01/02/2020 any unused Rewards points will be converted to a Rewards credit balance which can be applied towards an online reservation. For example, 1,000 Rewards points will convert to a $10 account credit which can be used towards an advance reservation. Account credits redeemed against a reservation cannot be combined with the Icon Rewards discount.

Converted point credits will post to your online account on or about 01/07/20.

No. As of 01/02/2020, instead of earning Rewards points to redeem against a future transaction, Rewards members will see an instant discount on their applicable daily or hourly parking purchases.

Rewards discounts do not apply to online parking reservations or parking purchased through a third party. Rewards discounts cannot be combined with other promotions or discounted rates such as coupons. Account credits redeemed against a reservation cannot be combined with the Icon Rewards discount.

To redeem your discount at a participating Icon or Quik Park garage, log in to our IconGo mobile app. Access your Icon Rewards Card from the menu and scan the digital card after the cashier rings up the ticket price. Posted Facility Rates, Event Rates, Night, Day and Early Bird Specials are included.

You must scan your Rewards Card before paying, cashiers cannot adjust the price after the transaction is completed. Please note that Rewards discounts cannot be combined with other discounted rates such as coupons.

Icon Rewards discount can only be applied to onsite transactions paid at the participating Icon Parking location upon checkout.

No, there are no fees or hidden costs.

Go to https://iconparking.com/icon-rewards/, click enroll and complete the easy sign up process

Icon Rewards is an exclusive program for Icon Parking monthly customers to receive up to 50% off daily parking rates at nearly 200 Icon Parking locations outside your monthly garage. The Rewards discount is applied to parking paid directly at participating facilities. Rewards discounts cannot be used online, and cannot be combined with coupons, other discounted rates or promotions. A convenience fee of $3.00 per parking session (taxes included) will be added to call transactions.

The Preferred Customer Program is being replaced with Icon Rewards in 2020. Please register for Icon Rewards to receive instant discounts on hourly and daily parking. Go to Icon Rewards to complete the easy sign up process.

The Preferred Customer Club is an exclusive membership for our monthly customers which entitles them to park for 50% off the daily posted rates at over 200 Icon and Quik Park garages in Manhattan and Brooklyn. Please note the following Terms & Conditions of the Preferred Customer Program: The Preferred Customer Card is to be used solely by the monthly applicant. The 50% discount does not apply to monthly parking rates and may not be combined with any other discount offers or coupons. Offer does not apply to motorcycles. Your monthly account must remain active to retain your membership. A convenience fee of $3.00 per parking session (taxes included) will be added to all transactions. Icon and Quik Park reserve the right at their sole discretion to alter or modify these terms and conditions, including the fees, discount benefits, and participating locations, at any time.

Unfortunately not. Autopay only runs on the first day of each month, and the date cannot be changed.

No, only one card can be issued per monthly parking space.

When you are no longer a monthly customer at the location your card was issued for.

You can use the card at any Icon or Quik Park garage with the exception of the short list of excluded facilities shown below:

• L.T.G Parking Corp. 150, (Gemini Parking 150)
  150 West End Ave, NY, NY 10023
• L.T.G Parking Corp. 165, (Gemini Parking 165)
  165 West End Ave, NY, NY 10023
• L.T.G Parking Corp. 185, (Gemini Parking 185)
  185 West End Ave, NY, NY 10023
• CL Parking LLC, 4-74 48th Ave, LIC, NY 11109
• All Montefiore Hospital Locations
• 1330 6th Parking LLC, 1330 Avenue of the Americas (6th Ave), NY, NY 10019

No, the payment must be made by a credit card with the same last name as the member.

No, in order to receive the discount, you must have the card with you at check-out. However, if you are currently an active member of the Preferred Customer Program you can register for Icon Rewards and access your discount via the IconGO app. Go to Icon Rewards to complete the easy sign up process.

The Preferred Customer Program is being replaced with Icon Rewards in 2020. Please register for Icon Rewards to receive instant discounts on hourly and daily parking. If you are currently an active member of the Preferred Customer Program, your discount will be carried over to Icon Rewards. Go to Icon Rewards to complete the easy sign up process.

Customers can now save 3.5% on their monthly parking rate by paying online via ACH using their bank account. Discount limited to one time per month per account and will only be applied to current balances. Does not apply to taxes and fees including late fees, account maintenance fees, oversized vehicle fees, exotic and luxury vehicle fees, SUV fees, or any other additional fees. Account must be in good standing, with all payments up to date. Available at select locations only.

This feature is currently only available through the Icon Go mobile app. To request your vehicle for pickup through the app: Under the menu, go to Monthly Account and select Request My Vehicle. In the top-right corner select the plus icon ( + ) to submit a new request Enter your requested date first and then the requested time. Please note: Date/Time requests are made in 15 minute intervals and at a minimum, new requests must be made 15 minutes in the future. Learn more: Request My Vehicle

ICON PARKING MONTHLY AGREEMENT – TERMS AND CONDITIONS

1. Agreement: By accepting these terms and conditions (the “Terms”) you (referred to herein as “You” “Your” or “Customer”) are entering into a binding contract with Icon Parking Holdings, LLC (together with its garage operating subsidiary that will provide parking services, the “Company” or “Icon”). The accompanying subscription order form (the “Subscription Form”) and these Terms compromise the entire agreement (the “Agreement”) between you and the Company and supersedes any and all prior or contemporaneous understandings, agreements, negotiations, representations and warranties, and communications.

2. License: Upon entering into this Agreement, accepting the Terms, and completing the monthly subscription sign up process, Icon will grant You a revocable license (the “License”) to park one vehicle at a parking facility operated by an Icon subsidiary (the “Garage”). The License is not transferrable to any other garage operated by the Company or to any other individual, although You may identify more than one authorized driver. You may substitute a different vehicle to replace the vehicle identified by You in the Subscription Form at the same rate, but only if the replacement vehicle is of a similar size and type. If You wish to replace Your vehicle for one that Icon classifies in a different category from the vehicle identified by You in the Subscription Form, Your monthly rate may be subject to change. i.e., if You subscribe with a standard vehicle and change to an SUV, Oversized, Electric, Exotic, or Luxury vehicle, a monthly surcharge will be added to your monthly subscription rate. You may park a replacement vehicle temporarily in limited circumstances, such as when Your vehicle is being serviced or repaired. If You temporarily park a replacement vehicle, it must be driven by an authorized driver and a “no value replacement ticket” must be signed at the Garage. The License is, in all respects, subordinate to the Garage’s right to control the facility, either through a lease or other agreement. In the event the Garage’s agreement or right to operate its facility terminates for any reason, the Company may terminate this Agreement and revoke the License immediately; in such event Customer will be entitled to a pro-rated refund unless Customer’s actions contributed to the Garage’s loss of its right to operate its facility. Garage hours of operation are subject to change.

3. Subscription: You understand and agree that the pricing for monthly parking being provided by the Company is conditioned upon Your commitment to the parking term as set forth on the Subscription Form based on Your selection the “Subscription Term.” By entering into this Agreement, you agree to make all payments for monthly parking during the Subscription Term. If You terminate the Subscription prior to the end of the Subscription Term, you must pay a termination fee of 50% of your remaining subscription term balance, up to $1,000.

4. Term: The Term of this Agreement commences on Your selected monthly parking start date and ends at the conclusion of the Subscription Term as set forth in the Subscription Form. At the conclusion of the Subscription Term, this Agreement shall continue on a month-to-month basis until You or the Company terminates the Agreement. You may terminate this Agreement at any time for any reason after the conclusion of the Subscription Term by providing Company notice at least ten (10) days’ prior to the end of the calendar month, but You will not be entitled to any refund or pro-rated fees. Failure to provide notice of termination at least ten (10) days prior to the end of the calendar month will result in Customer being charged for the following month. Company may terminate this Agreement at any time for any reason by providing Customer at least 10 days’ written notice. If Company terminates the Agreement, other than by reason of Your breach of default, and such termination becomes effective in the middle of a calendar month, You shall be entitled to a pro-rata refund for any fees paid for that month. If Company terminates the Agreement prior to the conclusion of the Subscription Term, other than by reason of Your breach or default, and You have pre-paid for the entire Subscription Term, you shall be entitled to a pro-rata refund.

5. Refund Policy: Monthly accounts are billed & charged on a full-month basis. If You cancel an account and/or vacate a garage in the middle of a month You are not entitled to and will not receive any credit or receive a prorated refund. In the event that Your account is closed with a credit balance from an overpayment, any such credit must be claimed within 6 months, or it will be forfeited.

(A) New Monthly Accounts: If You sign up for monthly parking and select a start date that is less than 10 days in the future, You cannot cancel or receive a refund since the space has been reserved for You. If You sign up for monthly parking and select a start date that is more than 10 days in the future, You can email customerservice@iconparking.com to request to cancel Your new account and receive a full refund up to 10 days before Your start date. If Your new monthly account is not cancelled more than 10 days before your start date, Your payment is nonrefundable.

6. Fees and Payment: The price for monthly parking is set forth in the Subscription Form and is inclusive of pertinent taxes. As a condition of entering into this Agreement and the Company’s provision of parking services at a discounted rate, You must agree to enroll in automatic payments and electronic billing. The credit card provided during enrollment will be charged automatically on the first of each month unless you elect to change the form of payment, which must be either credit card or eCheck. A monthly activation fee of $25 (taxes included) is added to monthly parking packages at the time of enrollment. Changes to Your automated payment may be made on the Company’s website, iconparking.com or using the IconGo app. If Your automated payment method fails, and payment is not provided by the tenth day of the calendar month, a late fee of $25.00 will be assessed and your vehicle will not be released until full payment is provided. If Your payment fails more than two times during the Subscription Term, the Company reserves the right to cancel this Agreement and charge all fees for the remainder of the Subscription Term. At the conclusion of Your Subscription Term, you may continue to park in the Garage at a rate that will be disclosed at least sixty (60) days prior to taking effect (or whatever minimum notice is required by applicable regulations). Payment will continue to be made via automated payment unless, prior to the first of any month Customer changes the method of payment. After the Subscription Term, Customer is not required to continue enrollment in autopay.

7. Partial Month Initial Fee: Payment for the first month of parking is due at sign up. If You are beginning Your Subscription in the middle of a month, you will be charged a full month and then receive a pro-rated credit on the following month’s bill.

8. Taxes: If Your vehicle is registered in Manhattan you may be eligible for an exemption from the Manhattan resident parking tax. A Manhattan Resident Parking Tax Exemption lowers the tax on parking spaces in Manhattan by 8% (from 18.375% to 10.375%). You can complete or obtain the application for the Manhattan Resident Parking Tax Exemption at https://www1.nyc.gov/site/finance/benefits/vehicles-manhattan-resident-parking-tax-exemption.page. In order for the Company to apply the Exemption, you must present a Parking Tax Exemption Certificate at the Garage or contact Icon’s customer service department for more information. Customer will be entitled to a refund for any additional parking tax paid for the month in which the Parking Tax Exemption Certificate is provided. Such refund may be made to the form of payment previously provided or in the form of a credit on the next month’s invoice.

9. Valet Parking: When parking Your vehicle at the Garage always hand your key to the attendant; never leave your key in the ignition or vehicle. The Company is not responsible for a vehicle unless the key has been delivered to an attendant. The Garage will only release the vehicle to You or an individual identified as an additional authorized driver. For best service please notify the Garage at least one hour before you will need your vehicle. Many locations offer an online vehicle request option via iconparking.com. Garage notification via text message may be available, please inquire with the Garage personnel. If You infrequently retrieve Your vehicle, additional notice may be necessary. If a sticker, parking permit, or RFID tag is provided it must be displayed at all times when in the Garage.

10. Self-Park: If the Garage is a self-park facility, the License is the extent of Customer’s right under this Agreement. No bailment shall have been created when Customer parks their vehicle at a self-park facility. Customer shall be solely responsible for locking their vehicle at a self-park facility and should retain their keys. The Company is not responsible for any loss, damage, theft, or fire that may occur to or in Customer’s vehicle when parked at a self-park facility.

11. Force Majeure: Company shall not be deemed to have defaulted or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement when and to the extent such failure or delay is caused by or results from acts or circumstances beyond the reasonable control of the Company including, without limitation, acts of God, pandemic, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, epidemic, lock-outs, strikes or other labor disputes (whether or not relating to either party’s workforce), telecommunication breakdown or power outage, provided that, if the event in question results in the closure of the Garage(s) for at least ten (10) days, Customer may terminate the Agreement even if during the Subscription Term.

12. Liability and Damages: Liability is limited as posted in the Garage(s) and as stated herein. Company will not be responsible for any damage caused in whole or in part from drips, leaks or other structural defects in the Garage. Company is not responsible for personal property left in Customer’s vehicle. Customer should remove all personal property and valuables from the vehicle prior to exiting the Garage. Company is not responsible for any claim for damage to Customer’s vehicle unless Customer notifies a Garage employee and files a claim report prior to exiting the Garage. Please inspect Your vehicle prior to leaving the Garage. Pursuant to law, and as posted in the Garage, Company’s liability for loss or damage as a result of fire, theft or explosion is limited to $25,000 unless Customer pays an additional fee when parking his/her vehicle. Company is not responsible for loss or damage that is a result of actions by other customers in the Garage.

13. Customer Conduct: Customer must follow the specified traffic pattern and all signage in the Garage. Customer should treat Garage’s employees with courtesy and respect. Verbal or physical abuse against any Garage employee entitles and may result in the Garage refusing provide services to Customer and may result in immediate termination of this Agreement. No refund will be issued in the event that Customer is barred from parking in the Garage(s) as a result of abusive behavior or failure to follow instructions from Garage’s employees or signage in the Garage(s).

14. Abandonment: In the event Customer does not pay its monthly invoice and leaves his/her vehicle in a Garage for 30 days, Company reserves the right to lien the vehicle so it may be legally removed from the Garage.

15. No Assignment: Customer may not assign its rights or privileges under the Agreement to any other person. In the event the Company ceases to operate the Garage during the Term, Customer shall have the option to transfer its monthly account to another garage or cancel the remaining Subscription Term, if any.

16. Legal: This Agreement and all matters arising out of or relating to this Agreement shall be governed by and construed in accordance with New York law. Any action arising out of or relating to this Agreement shall be instituted in the exclusive jurisdictions of the state or federal courts located in New York County, New York. This Agreement cannot be modified by any personnel working in the Garage and can only be modified in writing by an authorized representative of the Company.

Yes, you will be subject to 50% of your remaining subscription term balance, up to $1,000, per the Terms and Conditions you agreed to upon enrollment.

Yes, you can add additional Icon monthly accounts to your existing online account.

Please click LOGIN/SIGN UP to the top-right corner of the Icon home page. Under My Monthly Parking click Add Monthly Account. You will need:

• Your new 8-digit account number*
• Your billing zip code from your monthly invoice.

Once your account is added, click View Account.

*Note: When entering your account number, you only need to enter the 8 numbers found after the hyphen. (i.e., Account # XXXX – 123 456 78). No need to enter your spot or space number in front of the hyphen.

Please be sure to re-enter any saved payment information and activate autopay under the new account. You’ll also need to submit an online cancellation via iconparking.com for the garage you are transferring from to ensure your account records are updated promptly.

If you are not currently enrolled in a subscription term, you can sign up for monthly parking at another location via our website, or directly with the attendant at your preferred location.

You’ll also need to submit an online cancellation via iconparking.com for the garage you are transferring from to ensure your account records are updated promptly.

To update your billing address, please click on LOGIN/SIGN UP near the top-right corner of the Icon home page. Once you are logged in:

• Go to My Monthly Parking and click View Account.
• Click Billing Information and enter your new billing address.
• Click SAVE INFORMATION.

We will not release your vehicle to anyone other than the designated owner/registered applicant unless:

1. the person is listed as an authorized driver on the registration card, or,
2. the person possesses the vehicle’s registration and a letter of authorization signed by the designated owner/registered applicant of the vehicle.

If you have a new permanent vehicle, alert the attendant onsite at your garage, and he/she will give you a new vehicle identification sticker and update the vehicle information for your account.

A replacement vehicle will be permitted only if it is driven by the designated owner/registered applicant of the regular vehicle. Upon entry to the garage, the attendant will give the registered applicant a “No Value Replacement Ticket,” which must be signed and returned to the attendant upon departure.

Submitting an online cancellation* is the most efficient way to ensure your account records are updated promptly.

First, click LOGIN/SIGN UP to the top right of the Icon home page. Once logged in:

• Go to MY MONTHLY PARKING, click VIEW ACCOUNT and select Cancellation Notice.
• Select the termination date (the final day you will be parking at the garage), the tenant number you would like to cancel, and check at least ONE box under Reason for Cancelling.

Since we require advance notice of cancellation, you cannot back date your request. If you have already stopped parking, you should still submit the cancellation and include any additional information, such as the final day parked, in the COMMENTS section.

Your account will not be deactivated until after the cancellation date has passed. Please allow 10 to 15 business days for processing.

*Note: If you signed up for a subscription and you terminate prior to the end of the term, you will be subject to a termination fee of 50% of your remaining subscription term balance, up to $1,000, per the Terms and Conditions you agreed to upon enrollment.

As stated on our invoices, we require advance notice of account cancellation. If you leave mid-month, you must pay the full monthly charge or the daily posted rate for the number of days in the garage during the final month. Monthly package rates are not adjusted for days parked.

If you signed up for a subscription and you terminate prior to the end of the term, you will be subject to a termination fee of 50% of your remaining subscription term balance, up to $1,000, per the Terms and Conditions you agreed to upon enrollment.

Please submit an online cancellation via iconparking.com to ensure your account records are updated promptly.

Once you receive your exemption certificate from the Department of Finance, first, save a copy of the certificate for your records, and then immediately forward a copy to us via email. For auditing purposes, tax cannot be adjusted until a valid copy of the certificate is received. Tax credit cannot be backdated; therefore, the exemption must be submitted promptly. Please allow 10 to 15 business days for processing.

The Consumer Affairs License Number can be obtained directly at your parking facility.

In Manhattan, parking tax is 18.375%. The exemption lowers the amount of tax by 8%, reducing the amount of tax you have to pay to 10.375%.

To be eligible for the exemption, your vehicle must be registered at your primary residence in Manhattan and the vehicle must be for personal use only.

You can find additional information and/or apply for the Manhattan Resident tax exemption by visiting: https://www.nyc.gov/site/finance/vehicles/vehicles-manhattan-resident-parking-tax-exemption.page

To set up your online account, go to the Icon website www.iconparkingsystems.com and click on LOGIN/SIGN UP near the top-right corner of the Icon home page. Select the SIGN UP option and enter your name, email address and create a password. Then, under My Monthly Parking click Add Monthly Account.

You will need:

• Your 7- or 8-digit account number*
• Your billing zip code from your monthly invoice.

*Note: When entering your account number, you only need to enter the 7 or 8 numbers found after the hyphen. (i.e., Account # XXXX – 123 456 78). No need to enter your spot or space number in front of the hyphen.

Once your account is added, click View Account.

You can find your 7- or 8-digit account number on Icon correspondence, such as your welcome email, monthly invoice or payment reminders.

When you transferred garages, you were assigned a new account number. If you haven’t already, please link your new account number to your online account.

Under My Monthly Parking, click Add Monthly Account .

You will need:

• Your 7- or 8-digit account number*
• Your billing zip code from your monthly invoice.

*Note: When entering your account number, you only need to enter the 7 or 8 numbers found after the hyphen. (i.e., Account # XXXX – 123 456 78). No need to enter your spot or space number in front of the hyphen

You will need to re-enter any saved payment information and activate autopay under the new account number.

Per our Subscription Terms & Conditions which you accepted when you enrolled, billing will continue at a rate subject to change until a cancellation notice is submitted online. Since we require advance notice of cancellation, you cannot back date your request. However, you can include any additional information or comments regarding your cancellation before submitting the form on your online account.

Although you are no longer parking, autopay will continue to debit your payment method until you submit an online cancellation notice via iconparking.com*. Since we require advance notice of cancellation, you cannot backdate your request. However, you can include any additional information or comments regarding your cancellation before submitting the form.

*Note: If you signed up for a subscription and you terminate prior to the end of the term, you will be subject to a termination fee of 50% of your remaining subscription term balance, up to $1,000, per the Terms and Conditions you agreed to upon enrollment.

No, you must log in to your online account and turn off autopay before the last business day of the last month you plan to park.*

*Note: You cannot deactivate your autopay enrollment if you are in an active monthly subscription term, even if you are no longer parking. If you signed up for a subscription and you terminate prior to the end of the term, you will be subject to a termination fee of 50% of your remaining subscription term balance, up to $1,000, per the Terms and Conditions you agreed to upon enrollment.

Our billing cycle begins on the 1st and ends on the last day of each month. For billing uniformity, you were charged a one-time prorated amount for the remainder of the month.

To disable your autopay enrollment*, log into your online account by clicking LOGIN/SIGN UP near the top-right corner of the Icon home page. Once you are logged in:

• Go to the MY MONTHLY PARKING tab and click View Account .
• Click MANAGE AUTOPAY .
• Click on DEACTIVATE AUTOPAY.

*Note: To avoid monthly charges, you must disable autopay before the first of the month.

However, you cannot deactivate your autopay enrollment during an active monthly subscription term. As stated in the terms and conditions, you must agree to enroll in automatic payments and electronic billing during the duration of your subscription. After the subscription term has ended, you will not be required to continue enrollment in autopay.

First, let’s check a couple of things. Has your credit card expired? Has your bank account information changed? It could also be that your selected autopay method is no longer valid. Log into your online account by clicking LOGIN/SIGN UP near the top-right corner of the Icon home page. Then, verify your selected payment method:

• Go to the MY MONTHLY PARKING tab and click View Account .
• Click MANAGE AUTOPAY .
• Check that your payment method is correct and that autopay is enabled.
• Click Make One Time Payment to pay your balance due for the current month.

If your payment fails again, it’s time to contact your credit card provider or banking institution for further assistance.

Autopay only runs on the first day of each month and must be enabled before the 1st. If you set your autopay up on or after the 1st, you probably weren’t billed. You will be billed the following month. So, in this case, you will need to submit a ONE TIME PAYMENT for the current month for any outstanding balance on your account to remain current.

Autopay will debit your payment method on the first calendar day of the month (i.e., March 1).

We accept all major credit cards, commuter benefits, and checking/savings accounts.

You can review or update your secure online payment information by clicking on LOGIN/SIGN UP near the top-right corner of the Icon home page. Once you are logged in:

• Go to the MY MONTHLY PARKING tab and click View Account .
• Click Manage Autopay .
• Click Update autopay preferences .
• Select ADD CREDIT CARD or BANK ACCOUNT .
• Enter your payment information and then click ADD PAYMENT METHOD .
• Select your new payment method and click UPDATE AUTOPAY PREFERENCES .

Absolutely! You can pay with commuter benefits or more than one payment method by clicking LOGIN/SIGN UP near the top-right corner of the Icon home page. Once you are logged in:

• Go to the MY MONTHLY PARKING tab and click View Account .
• Click Payment Methods in the left-hand menu and enter your benefits card information or additional payment method.
• Go to Manage Autopay and select PAYMENT METHOD ONE .
• Click Add a Second Payment Method .

To split your monthly payments, indicate the maximum amount you want to be charged to the first payment method. The remaining balance will be charged to the second payment method.

You sure can! However, you will also need to add a second payment method for any outstanding balances not covered by your commuter benefits card.

To set up automatic payments with a commuter benefits card, click on LOGIN/SIGN UP near the top-right corner of the Icon home page.

If you have not previously created an online account, please select the SIGN UP option and enter your name, email address, and create a password to initiate your account setup. Then, under My Monthly Parking, click Add Monthly Account .

You will need:

• Your 7- or 8-digit account number*
• Your billing zip code from your monthly invoice.

*Note: When entering your account number, you only need to enter the 7 or 8 numbers found after the hyphen. (i.e., Account # XXXX – 123 456 78). No need to enter your spot or space number in front of the hyphen.

Once you’ve created your account, or If you already have an online account, go to MY MONTHLY PARKING and click View Account.

• Next, click Manage Autopay in the left-hand menu and then click ADD CREDIT CARD or BANK ACCOUNT .
• Add your method of payment.
• Select PAYMENT METHOD ONE .
• Click Add a Second Payment Method .

To split your monthly payments, indicate the maximum amount you want to be charged to the first payment method. The remaining balance will be charged to the second payment method. Lastly, click ACTIVATE AUTOPAY.
You’ll receive an email confirming that your enrollment in autopay was successful and will begin on the first day of the following month. Welcome to the convenience of autopay! Please note, if you have a current balance on your account, you will need to submit a ONE TIME PAYMENT for this month.

To set up automatic payments, click on LOGIN/SIGN UP near the top-right corner of the Icon home page

If you have not previously created an online account, please select the SIGN UP option and enter your name, email address and create a password to initiate your account set up. Then, under My Monthly Parking, click Add Monthly Account.

You will need:

• Your 7- or 8-digit account number*
• Your billing zip code from your monthly invoice.

*Note: When entering your account number, you only need to enter the 7 or 8 numbers found after the hyphen. (i.e., Account # XXXX – 123 456 78). No need to enter your spot or space number in front of the hyphen.

Once you’ve created your account, or If you already have an online account, go to MY MONTHLY PARKING and click View Account.

• Click Manage Autopay in the left-hand menu
• Then click ADD CREDIT CARD or BANK ACCOUNT
• Add your method of payment
• Select your desired payment method(s) and click ACTIVATE AUTOPAY

Welcome to the convenience of autopay! You’ll receive an email confirming that your enrollment in autopay was successful and will begin on the first day of the following month . Please note, if you have a current balance on your account, you will need to submit a ONE TIME PAYMENT for this month.

You can obtain a copy of your invoice and/or payment receipt for an online or automatic payment made on your monthly account on our website at iconparking.com. Click LOGIN/SIGN UP near the top-right corner of the home page. Once logged in, go to MY MONTHLY PARKING and click VIEW ACCOUNT to access your parking account information.

• Next, click CURRENT INVOICE to view or download your current invoice.
• Or, click PREVIOUS INVOICE and select the appropriate month.

Please note that invoice copies will only be available from the time that your online account was created.

To print, download or email receipts for your online payments, click on PAYMENT HISTORY. Please note that if you are a new customer, your first payment receipt will not be available online. Also, we are only able to provide receipts for payments made online; we are unable to provide receipts for payments made in person at the garage or via mail by check.

If you received a payment reminder or have past due amounts on your invoice, it means that your payment was not posted before the notice was generated. Payments made via our website post to your account within 24-48 hours, and payments made by check or at the garage can take up to 10 business days to post to your account.

If you currently make payments at your garage or pay via check by mail, we strongly urge that you use our website’s automated payment systems for fast and efficient processing. You can also use our Pay By Phone option by calling (855) 880 4941, however, please note that you will not receive a receipt if you pay by phone.

Once your online payment is processed, you’ll receive an email with your confirmation number. You can view the details of the payment in the PAYMENT HISTORY section of your online account. If you haven’t received a confirmation email and you don’t see any charges on your credit card, the payment has not completed processing. Online payments take approximately 1 to 2 business days to post to your account.

Account balances are updated within 1 to 2 business days. You can view your recent online payment on the PAYMENT HISTORY page of your online account.

Your online account will only show the payment history for payments made directly on our website. Payment history for payments made over the phone, via check by mail, or in person at the garage are not available.

The overpaid amount will automatically be credited to your account and used against future invoices.

Unfortunately, not at this time.

Yes! To make a payment for your monthly account using Icon’s payment by phone, please call (855) 880-4941 and follow the prompts. You will need your 7- or 8-digit account number*, and the 5-digit zip code from your Icon invoice.

*Note: When entering your account number, you only need to enter the 7 or 8 numbers found after the hyphen. (i.e., Account # XXXX – 123 456 78). No need to enter your spot or space number in front of the hyphen.

If you do not have your account number, please check your email for Icon correspondence, such as your welcome email or monthly invoice, which will include your account number.

Your payment will usually be posted to your account within 1 to 2 business days; however, please be aware that you will not receive a receipt if you pay using this method. If you require proof of your payment, please log onto icon parking.com and make your payment online

Once you submit a payment, it will immediately appear in the PAYMENT HISTORY section of your online account. Payments will post to your account within 1 to 2 business days.

Yes, you can use commuter parking benefits to make an online payment; however, we’re unable to accept commuter mass transit benefits at this time.

You can make a payment through your online account on the website, iconparking.com.

If you have not previously created an online account, please select the SIGN UP option and enter your name, email address and create a password to initiate your account set up. Then, under My Monthly Parking, click Add Monthly Account.

You will need:

• Your 7- or 8-digit account number*
• Your billing zip code from your monthly invoice.

*Note: When entering your account number, you only need to enter the 7 or 8 numbers found after the hyphen. (i.e., Account # XXXX – 123 456 78). No need to enter your spot or space number in front of the hyphen.

Once you’ve created your account, or If you already have an online account, go to MY MONTHLY PARKING and click View Account.

• Next, go to Make Payment. To add a method of payment, click Use A New Payment Method.
• Click ADD CREDIT CARD or BANK ACCOUNT and add your method of payment.
• Select the amount that you would like to pay, and click SUBMIT PAYMENT.

A payment confirmation will be emailed to you, and you can also confirm the pending transaction in the PAYMENT HISTORY section of your online account. Payments will post to your account within 1 to 2 business days.

Paying online is convenient, easy and always secure*. It also will save you both time and money as it eliminates checks, waiting in lines or the hassles of purchasing stamps. You can also avoid late fees by activating autopay, another benefit of paying online.

*Note: Our website payment processor is owned by Visa and is the industry standard for secure online processing.

As of October 1, 2024, all monthly parking accounts will incur a $10 account maintenance fee. This fee enables us to continually enhance our technology, and develop innovative services.

You’ll receive a late fee of $25 if your full payment is not received by the 10th of the month.

Invoices are due on the first of the month. If payment is not received by the 10th of the month, your vehicle will not be released until the full payment is received. You’ll also incur a $25 late fee.

The activation fee is a one-time charge for the account set-up, access tag, individual account, administrative access, secure billing connectivity, and service from the start date for the duration of the agreement at your current garage location.

Once you book your monthly parking space, you will receive a welcome email containing your account number. On your first visit to the garage, please present the welcome email and your account number to confirm your monthly purchase and prepayment. The attendant will verify the account information and quickly inspect your vehicle for damages. Lastly, you will be assigned a tenant number and will be asked to complete a final confirmation of your agreement, including terms and conditions.

All Icon and Quik Park facilities charge a surcharge for oversized vehicles. The general rule that determines if a vehicle is oversize requires the vehicle to be 181 inches in length or longer or 65” in height or higher. To find out if your vehicle make-and-model combination is considered oversized visit https://iconparking.com/know-before-you-go/.

All Icon and Quik Park facilities charge a surcharge for oversized vehicles. The general rule that determines if a vehicle is oversize requires the vehicle to be 189 inches in length and 64” in height or higher. To find out if your vehicle make-and-model combination is considered oversized visit https://iconparking.com/know-before-you-go/.

While the orange search bubbles reflect a discount to the rates posted at the garage, the rates listed in the green search bubbles reflect a limited time special rate.

Yes! Our desktop and mobile website allows you to search for and purchase monthly parking online for nearly all our facilities. Simply go to our website, and on the home page, click MONTHLY before entering your address and clicking SEARCH. Facilities and prices will populate on the screen. Once you decide on a facility, click PURCHASE MONTHLY PARKING.

Note that the prices listed are for new customers only. If your facility does not appear, it may mean that there is currently no available space for monthly parking.

With the largest network of parking garages in the New York metro area, Icon and Quik Park offer monthly parking solutions at over 200+ locations, with rates starting as low as $349 plus tax. Monthly Parking with Icon also comes with a wide range of exclusive benefits, including:

• Unlimited in/out privileges
• Online and text message vehicle request service at most locations
• Online and text message vehicle request service at most locations
• Online account management

On the rare occasion that the garage is full and we cannot accommodate you, please ask to speak with the supervisor at the garage, and you will be directed to the next nearest location.

Reservations cannot be transferred to different locations, because rates vary at different facilities.

You will be subject to the posted rate at the location where you have parked.

Unfortunately, no. Partial refunds will not be issued for unused time.

Any time spent parked outside of your reservation is subject to an additional charge. For example, if your reservation goes from 10am to 10pm, and you arrive at 9am or leave at 11pm, you will be charged at checkout. Also, almost all Icon and Quik Park facilities charge up to $15 fee per 24 hour period for oversized vehicles. This fee is assessed by the on-site staff and paid upon departure from the garage. The general rule that determines if a vehicle is oversize requires the vehicle to be 181 inches or longer or 65 inches in height or higher. To find out about oversized vehicles visit https://iconparking.com/resources/oversized-vehicle-parking-considered-oversized/.

When you arrive at the facility, the attendant will text you a digital ticket after obtaining your phone number or give you a paper ticket. He will also confirm how long you plan on parking.

When you return to the facility, please present your digital or paper ticket to the cashier. You can then scan your reservation bar code on the scanner outside the cashier booth or show the attendant your Icon Parking reservation information.

If your vehicle is considered oversize or if you parked outside of your reservation times, you will be required to pay these fees now.

The valet will retrieve your car, and you’re good to go.

No. Reservations cannot be combined. Only one reservation can be applied per parking stay.

No. If you plan to exit after the reservation end time, you will be subject to pay for the time you spend in the spot outside your reservation. This will be calculated and payable at the time of check-out by the valet attendant.

Please note that reservations cannot be combined, and only one reservation can be used per parking stay.

Similar to how a hotel reservation works, you can enter at any time after the start time listed on your reservation, and you can depart at any time prior to the end time listed on your reservation. For example, if your reservation goes from 8AM to 8PM, you can enter any time after 8AM and must leave anytime before 8PM. Please note that any time spent parked outside of your reservation is subject to an additional charge.

No. You will not be allowed to come and go throughout the duration of your reservation. All daily parking reservations only permit one entry and exit per transaction.

Reservations cannot be transferred to different locations because rates vary at different facilities. That said, if your reservation hasn’t started yet, you can cancel it for a full refund and book another spot at a different facility.

Unfortunately, no. Once made, reservations cannot be edited or changed. If your plans change, please cancel your reservation and re-book a new one. All prepaid reservations can be canceled for a full refund at any time prior to the arrival time indicated on the reservation.

Note that no refunds will be issued for unused reservations not canceled prior to the arrival time.

All of our reservation confirmations and coupons include both the facility and facility entrance addresses. If you are programming the location into your GPS, you should enter the facility entrance address to guide you to the garage. If you need additional assistance, you can call the phone number listed on your reservation to speak with an on-site attendant at the facility.

Your reservations should always show up in the MY RESERVATIONS section of the website and MY TRIPS section of the IconGO app after you purchase (future reservations will be under UPCOMING, and you can view completed reservations under PAST). If they’re not there, it is likely that you are not logged in to the account that purchased the reservation or were not logged into an account when the reservation was made.

Note that for all reservations, email confirmations are automatically generated. Even if they do not show up in your account, you will still be able to redeem your reservation or coupon at the facility with your email confirmation.

If your reservation was canceled while the charge is still pending, it will be voided and will disappear from your credit card history in 24-72 hours. If the charge has already settled, kindly allow 3-5 business days for the refund to process.

All prepaid reservations can be canceled for a full refund at any time prior to the arrival time indicated on the reservation. To cancel your reservation, simply click on the CANCEL RESERVATION button located at the top of your email confirmation. In addition, if you made the reservation while logged into your account on the website or through the IconGO app, it can be canceled there as well.

Note that no refunds will be issued for unused reservations not canceled prior to the arrival time.

No. Prepaid reservations are for motor vehicles only. Please note that not all facilities accept bicycles or motorcycles. Please refer to the actual location to confirm parking availability. Facility phone numbers are located on the website and IconGO app as you select a facility on the search screen.

No! Our facilities are paper-free. While you are welcome to bring a printed copy of your reservation with you to our facility, you are not required to do so. This will not apply to IconGO app customers using the mobile check-in and check-out feature, which will enable you to check-in and out directly on your phone (in the app). The IconGO app will prompt you to show your pre-paid mobile reservation receipt marked “PAID” to the parking attendant prior to leaving the facility. You must show the receipt on your screen to the parking attendant before departing.

You can reserve anywhere from minutes in advance, to 90 days in advance; you just need to purchase a reservation before you enter the garage. Please reserve at least 15 minutes before you arrive, as some locations have equipment that can take up to 15 minutes to process a reservation.

No. All advance purchases must be made online or through the IconGO app.

No. You can purchase reservations through our website or app as a guest each time. All we’ll need from you when you book is an email address, so we can send your reservation confirmation and your credit card information for prepayment. However, creating an account on our website or downloading the IconGO app brings many benefits exclusive to registered users. These are not available to guest users.
The exclusive benefits include:

• Mobile self-check-in and check-out once in the garage on the app (IconGO app only)
• Manage trips – View past and upcoming trips. Save and View/Forward/Print receipt of past trips
• Save reservations for upcoming trips
• Manage payment options – Save Credit Cards for quick payments
• Refer a friend and earn parking credits (IconGO app only)
• Accumulate and use parking credits for future parking
• Create a list of favorite garages and perform quick booking (IconGO app only)
• Find Where I Parked (IconGO app only)
• Manage Vehicle – Can save vehicle details (IconGo app only)
• Get notified about promotions and deals in future

It definitely pays to be a registered user!

Yes! Over 65 of Icon and Quik Park facilities have chargers installed for customer use. We partnered with Beam Charging and Car Charging, Inc. to provide valet operated car charging stations in a number of our locations. These partnerships enable our customers with single-card access to the entire network of ChargePoint charging stations located in NYC.

Note that charging fees are not included in the reservation price and must be charged separately on-site at the time of parking. Please call the facility directly to ask about the charging fees. Facility phone numbers are provided on reservation confirmation emails and on the website and iconGO app as you select a facility on the search screen.

With the exception of several facilities in Queens, nearly all Icon and Quik Park garages are valet locations. Once you drive up to the facility, our valet attendants will greet you and guide you through the process of leaving your car. You Find It, You Book It, and We Park It!

Absolutely! When searching, change the dates/times to the overnight period during which you plan on parking. All garages that allow overnight parking will show up, and you can book right from our website or IconGO app.

If your normal garage is not showing up when you search on the website or IconGO app, it is likely that we do not offer parking at the facility during the times you have selected, or we are no longer operating that specific facility. While many of our facilities are open 24/7, some have different operating hours. Try selecting another facility nearby or searching for different parking times. Note that the operating hours of all Icon and Quik Park facilities are listed on the facility preview information provided when you search for parking online.

Definitely! After you make a reservation, you can return to the search page, where you can search and make as many future reservations as you’d like. Note that you will receive individual confirmations for each reservation made. If you are a registered user and the reservation was made while logged in, your reservations will appear separately under MY RESERVATIONS on the website or MY TRIPS on the IconGO app in the UPCOMING section. Lastly, please note that reservations cannot be combined, and only one reservation can be used per parking stay.

Sure! If you want to purchase a reservation for someone else, simply forward them the reservation after you receive your email confirmation. The reservation also does not need to have the name of the person who will be using it. Please remember that while you are welcome to purchase a pass for someone else, resale of Icon and Quik Park reservations is prohibited.

All customers with prepaid reservations are guaranteed a spot at the facility they have purchased the reservation for during the date and time on the reservation.

Almost all Icon and Quik Park facilities charge up to $15 fee per 24 hour period for oversized vehicles. This fee is assessed by the on-site staff and paid upon departure from the garage. The general rule that determines if a vehicle is oversize requires the vehicle to be 181 inches in length or longer or 65 inches in height or higher. Accessories added to a vehicle, such as a bike rack or roof storage container, can also increase the general size of the vehicle and place it into the oversize category.

To find out if your vehicle make and model combination is considered oversized visit https://iconparking.com/know-before-you-go/.

Note that due to zoning and configuration, some facilities do not accept oversized vehicles at all. If you have any questions, please call the facility directly beforehand. Facility phone numbers are provided on reservation confirmation emails and on the website and IconGO app as you select a facility on the search screen.

When making a reservation, your card is charged when you press BOOK IT on the website or PAY on the IconGO app, not when the reservation starts or ends.

All taxes and fees are included in the price that you see on the app or website! However, a surcharge of up to $15 per 24 hour period will be collected at the location if your vehicle is determined to be an oversized vehicle. This is payable at the garage directly and is assessed on-site by the valet attendant. The general rule that determines if a vehicle is oversize requires the vehicle to be 181 inches in length or longer or 65 inches in height or higher. To find out more visit https://iconparking.com/resources/oversized-vehicle-parking-considered-oversized/. Lastly, we never include tips in our reservations. We want this to be at the discretion of the customer based on your experience at the facility.

It is recommended that you select the exact entry and exit times when making a reservation to avoid being charged an additional fee at the garage. Any time spent parked outside of your reservation is subject to an additional charge.

To change the times or dates on the website or IconGO app, simply click on the time or date you want to change, and a drop-down menu will appear. In the IconGO app, a section will appear at the top of the app screen that will allow you to make adjustments. Make your selections and then click search again to ensure the correct rates pop up on the map for the times you selected.

Yes! As long as you have the correct times and dates in your search field, the price for the entire time you requested will show up on the search page. Unless otherwise stated, you can enter any time after the start time of a reservation and exit any time before the end time for the price of your reservation. All daily parking reservations only permit one entry and exit per transaction.

Generally, yes. Most of the online rates for our facilities represent discounts to our drive-up rates (the rates posted inside the garage). In addition, our online rates will never be higher than drive-up rates posted at facilities.

Our IconGO app and website sets the default search time to 2 hours. The rates listed in the orange search bubbles reflect the price you would pay for the duration selected. These rates are only valid if you reserve online. For a proper rate estimate, update your search by adjusting the dates and times, and you will be able to compare the cost of parking at various Icon or Quik Park locations.

Enter the address, landmark, cross streets or neighborhood you’re looking to park near into our app or on the website and press the SEARCH button. Available locations near where you’re going will populate on the search page. Make sure you adjust the dates and times you’re looking for so that you’re reserving the correct times for the reservation.