Monthly Parking: General Billing

You’ll receive a late fee of $25 if your full payment is not received by the 10th of the month.

As of October 1, 2024, all monthly parking accounts will incur a $10 account maintenance fee. This fee enables us to continually enhance our technology, and develop innovative services.

Paying online is convenient, easy and always secure*. It also will save you both time and money as it eliminates checks, waiting in lines or the hassles of purchasing stamps. You can also avoid late fees by activating autopay, another benefit of paying online.

*Note: Our website payment processor is owned by Visa and is the industry standard for secure online processing.

You can make a payment through your online account on the website, iconparking.com.

If you have not previously created an online account, please select the SIGN UP option and enter your name, email address and create a password to initiate your account set up. Then, under My Monthly Parking, click Add Monthly Account.

You will need:

• Your 7- or 8-digit account number*
• Your billing zip code from your monthly invoice.

*Note: When entering your account number, you only need to enter the 7 or 8 numbers found after the hyphen. (i.e., Account # XXXX – 123 456 78). No need to enter your spot or space number in front of the hyphen.

Once you’ve created your account, or If you already have an online account, go to MY MONTHLY PARKING and click View Account.

• Next, go to Make Payment. To add a method of payment, click Use A New Payment Method.
• Click ADD CREDIT CARD or BANK ACCOUNT and add your method of payment.
• Select the amount that you would like to pay, and click SUBMIT PAYMENT.

A payment confirmation will be emailed to you, and you can also confirm the pending transaction in the PAYMENT HISTORY section of your online account. Payments will post to your account within 1 to 2 business days.

Yes, you can use commuter parking benefits to make an online payment; however, we’re unable to accept commuter mass transit benefits at this time.

Once you submit a payment, it will immediately appear in the PAYMENT HISTORY section of your online account. Payments will post to your account within 1 to 2 business days.

Yes! To make a payment for your monthly account using Icon’s payment by phone, please call (855) 880-4941 and follow the prompts. You will need your 7- or 8-digit account number*, and the 5-digit zip code from your Icon invoice.

*Note: When entering your account number, you only need to enter the 7 or 8 numbers found after the hyphen. (i.e., Account # XXXX – 123 456 78). No need to enter your spot or space number in front of the hyphen.

If you do not have your account number, please check your email for Icon correspondence, such as your welcome email or monthly invoice, which will include your account number.

Your payment will usually be posted to your account within 1 to 2 business days; however, please be aware that you will not receive a receipt if you pay using this method. If you require proof of your payment, please log onto icon parking.com and make your payment online

Unfortunately, not at this time.

The overpaid amount will automatically be credited to your account and used against future invoices.

Your online account will only show the payment history for payments made directly on our website. Payment history for payments made over the phone, via check by mail, or in person at the garage are not available.

Account balances are updated within 1 to 2 business days. You can view your recent online payment on the PAYMENT HISTORY page of your online account.

Once your online payment is processed, you’ll receive an email with your confirmation number. You can view the details of the payment in the PAYMENT HISTORY section of your online account. If you haven’t received a confirmation email and you don’t see any charges on your credit card, the payment has not completed processing. Online payments take approximately 1 to 2 business days to post to your account.

If you received a payment reminder or have past due amounts on your invoice, it means that your payment was not posted before the notice was generated. Payments made via our website post to your account within 24-48 hours, and payments made by check or at the garage can take up to 10 business days to post to your account.

If you currently make payments at your garage or pay via check by mail, we strongly urge that you use our website’s automated payment systems for fast and efficient processing. You can also use our Pay By Phone option by calling (855) 880 4941, however, please note that you will not receive a receipt if you pay by phone.

You can obtain a copy of your invoice and/or payment receipt for an online or automatic payment made on your monthly account on our website at iconparking.com. Click LOGIN/SIGN UP near the top-right corner of the home page. Once logged in, go to MY MONTHLY PARKING and click VIEW ACCOUNT to access your parking account information.

• Next, click CURRENT INVOICE to view or download your current invoice.
• Or, click PREVIOUS INVOICE and select the appropriate month.

Please note that invoice copies will only be available from the time that your online account was created.

To print, download or email receipts for your online payments, click on PAYMENT HISTORY. Please note that if you are a new customer, your first payment receipt will not be available online. Also, we are only able to provide receipts for payments made online; we are unable to provide receipts for payments made in person at the garage or via mail by check.

This feature is currently only available through the Icon Go mobile app. To request your vehicle for pickup through the app: Under the menu, go to Monthly Account and select Request My Vehicle. In the top-right corner select the plus icon ( + ) to submit a new request Enter your requested date first and then the requested time. Please note: Date/Time requests are made in 15 minute intervals and at a minimum, new requests must be made 15 minutes in the future. Learn more: Request My Vehicle