Can you provide a copy of my daily parking receipt?
Unfortunately, we are not able to track or retrieve daily receipts for drive up transactions as they can only be printed at the time of the transaction. If you need a copy of your online reservation confirmation, you may be able to get a copy if you are a registered user and the reservation was made while logged in. Your reservations will appear separately under “My Reservations” on the website and “My Trips” on the IconGO app in the “Upcoming” section.
Do you offer event or group parking?
Thank you for your interest in event and group parking. Please email corporateparking@iconparking.com for more information.
Can I park a 15 passenger van?
Limited spaces are available at select garages. Please call the facility directly to ensure that they can accommodate your vehicle. Facility phone numbers are provided on the website and IconGO app as you select a facility on the search screen. Please note, prepaid reservations cannot be made for these types of vehicles.
Why was the garage gate closed if the location is open 24 hours?
For security purposes, our attendants are required to close the gates overnight. To enter the garage, simply ring the bell or call the garage and the attendant on duty will open the gate.
Can I get something from my car once it’s parked?
Typically no. You will have to speak to the attendant on duty before the vehicle is parked, so that they can determine if your vehicle can be accommodated in a space that is easily accessible. Please note, this is not always possible nor guaranteed.
Do you have a referral program?
Yes! When you share your personal referral link located on the Icon Go app, and your friends sign up and book their first reservation using your link, a $10 credit will automatically be added to your account for future use!
Your link and unique referral code can be found by clicking on REFER A FRIEND in the IconGO menu. You can share through text, email or social media. There is no limit to the amount of credits you can earn. Start sharing today and watch the credits roll in!
I have two online accounts. Can I merge them?
Unfortunately, no. You can change the email address on your account to a different one, but currently accounts with different email addresses cannot be merged.
Are website and IconGO app accounts the same?
Yes! Once you register for an account on either our website or IconGO the same login credentials can be used across both platforms. In addition, all reservations purchased will automatically appear in your account on the IconGO app and vice versa. However, note that monthly parking account support is not currently provided on the app.
Do you accept prepaid cards and debit?
If the debit or prepaid card has a credit card insignia of a credit card we accept, then we can accept that card as payment. Otherwise, we do not.
Can I purchase an Icon Parking gift card?
At this time, we do not offer an option to purchase gift cards for parking.
Am I charged an additional amount if I arrive after the early bird cut-off?
Yes, you will be charged the online rates if you arrive after the Early Bird cut-off.
Instagram Contest Rules
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Can I delete my IconGO app account?
Yes – please select the Delete Account option in the IconGo Menu. Deleting your account will delete your IconGo App account, and any personal data relating to the IconGo App. Information that is required to be maintained such as financial information will be retained by Icon.
How do I reactivate my IconGO app account?
You may simply reactive your iconGO App by re-downloading the App and signing in using for current account sign-in credentials.
How do I delete my IconGO mobile app account?
If you choose to delete your iconGO Mobile App Account and want to forego your personal access to instant navigation directions, simple book & pay daily reservations, monthly account management, special offers, and all Icon Parking benefits, you may simply select the Delete Account option in the iconGo Menu. By deleting your iconGo Mobile App account your account will be deleted, and any personal historical data relating to the iconGo App that are required to be maintained such as financial/transactional information will be retained by Icon Parking Holdings, LLC.
How much is the convenience fee cost and how do I pay it?
Icon’s convenience fee is $1.99-$3.00 per parking session (taxes included). To see current pricing, please visit iconparking.com or download the IconGo app.