Post Reservation FAQs in NYC

Help CenterFAQs – Daily Parking – Post Purchase

Help Desk

Daily Parking: Post Purchase

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All prepaid reservations can be canceled for a full refund at any time prior to the arrival time indicated on the reservation. To cancel your reservation, simply click on the CANCEL RESERVATION button located at the top of your email confirmation. In addition, if you made the reservation while logged into your account on the website or through the IconGO app, it can be canceled there as well.  Note that no refunds will be issued for unused reservations not canceled prior to the arrival time.

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Daily Parking: Post Purchase

What is Icon's cancellation policy?

I canceled my reservation before the start time. When will I get a refund?

Why isn't my reservation or coupon showing up in my app or online website account?

I can’t find the entrance to the garage I reserved.

Can I edit my reservation after it’s been booked?

Can I transfer my reservation to a different Icon or Quik Park location?

Can I enter/exit multiple times with one reservation or coupon?

Do I have to enter and exit at the exact times on the reservation?

Can I extend my reservation after it’s been purchased?

Can I use more than one reservation at checkout?

How do I redeem my reservation?

Why was I charged at the garage if I purchased a reservation?

I did not park for the entire reserved time. Can I get a partial refund?

I accidentally parked at the wrong location, now what?

The garage was full, and I was not allowed to park, although I had a reservation.