What is Icon’s Cancellation Policy?
All prepaid reservations can be canceled for a full refund at any time prior to the arrival time indicated on the reservation. To cancel your reservation, simply click on the CANCEL RESERVATION button located at the top of your email confirmation. In addition, if you made the reservation while logged into your account on the website or through the IconGO app, it can be canceled there as well. Note that no refunds will be issued for unused reservations not canceled prior to the arrival time.
I cancelled my reservation before the start time. When will I get a refund?
If your reservation was canceled while the charge is still pending, it will be voided and will disappear from your credit card history in 24-72 hours. If the charge has already settled, kindly allow 3-5 business days for the refund to process.
Why isn’t my reservation or coupon showing up in my app or online website account?
Your reservations should always show up in the MY RESERVATIONS section of the website and MY TRIPS section of the IconGO app after you purchase (future reservations will be under UPCOMING, and you can view completed reservations under PAST). If they’re not there, it is likely that you are not logged in to the account that purchased the reservation or were not logged into an account when the reservation was made. Note that for all reservations, email confirmations are automatically generated. Even if they do not show up in your account, you will still be able to redeem your reservation or coupon at the facility with your email confirmation.
I can’t find the entrance to the garage I reserved.
All of our reservation confirmations and coupons include both the facility and facility entrance addresses. If you are programming the location into your GPS, you should enter the facility entrance address to guide you to the garage. If you need additional assistance, you can call the phone number listed on your reservation to speak with an on-site attendant at the facility.
Can I edit my reservation after it’s been booked?
Unfortunately, no. Once made, reservations cannot be edited or changed. If your plans change, please cancel your reservation and re-book a new one. All prepaid reservations can be canceled for a full refund at any time prior to the arrival time indicated on the reservation. Note that no refunds will be issued for unused reservations not canceled prior to the arrival time.
Can I transfer my reservation to a different Icon or Quik Park location?
Reservations cannot be transferred to different locations because rates vary at different facilities. That said, if your reservation hasn’t started yet, you can cancel it for a full refund and book another spot at a different facility.
Can I enter/exit multiple times with one reservation or coupon?
No. You will not be allowed to come and go throughout the duration of your reservation. All daily parking reservations only permit one entry and exit per transaction.
Do I have to enter and exit at the exact times on the reservation?
Similar to how a hotel reservation works, you can enter at any time after the start time listed on your reservation, and you can depart at any time prior to the end time listed on your reservation. For example, if your reservation goes from 8AM to 8PM, you can enter any time after 8AM and must leave anytime before 8PM. Please note that any time spent parked outside of your reservation is subject to an additional charge.
Can I extend my reservation after it’s been purchased?
No. If you plan to exit after the reservation end time, you will be subject to pay for the time you spend in the spot outside your reservation. This will be calculated and payable at the time of check-out by the valet attendant. Please note that reservations cannot be combined, and only one reservation can be used per parking stay.
Can I use more than one reservation at checkout?
No. Reservations cannot be combined. Only one reservation can be applied per parking stay.
How do I redeem my reservation?
When you arrive at the facility, the attendant will text you a digital ticket after obtaining your phone number or give you a paper ticket. He will also confirm how long you plan on parking.
When you return to the facility, please present your digital or paper ticket to the cashier. You can then scan your reservation bar code on the scanner outside the cashier booth or show the attendant your Icon Parking reservation information.
If your vehicle is considered oversize or if you parked outside of your reservation times, you will be required to pay these fees now.
The valet will retrieve your car, and you’re good to go.
Why was I charged at the garage if I purchased a reservation?
Any time spent parked outside of your reservation is subject to an additional charge. For example, if your reservation goes from 10am to 10pm, and you arrive at 9am or leave at 11pm, you will be charged at checkout. Also, almost all Icon and Quik Park facilities charge up to $15 fee per 24 hour period for oversized vehicles. This fee is assessed by the on-site staff and paid upon departure from the garage. The general rule that determines if a vehicle is oversize requires the vehicle to be 181 inches or longer or 65 inches in height or higher. To find out about oversized vehicles visit https://iconparking.com/resources/oversized-vehicle-parking-considered-oversized/.
I did not park for the entire reserved time. Can I get a partial refund?
Unfortunately, no. Partial refunds will not be issued for unused time.
I accidentally parked at the wrong location. Now what?
Reservations cannot be transferred to different locations, because rates vary at different facilities.
You will be subject to the posted rate at the location where you have parked.
The garage was full and I was not allowed to park, although I had a reservation.
On the rare occasion that the garage is full and we cannot accommodate you, please ask to speak with the supervisor at the garage, and you will be directed to the next nearest location.